LeadSixty/Property management

For property managers, apartment communities and landlords

A property management answering service, done for you.
Every tenant and leasing call answered, even the 2 am leak.

We build and run an AI answering service for property management companies. It answers in your company's name at any hour, sorts maintenance emergencies from routine requests on the rule you write, takes the work order details, books showings for prospects with the same questions for everyone, and answers the questions tenants ask every week. Every emergency, and anything that needs a person, reaches your on-call team. No software for your staff to learn.

Book a Where AI Fits call First 30 days free, then $297 a month

24/7Every tenant and prospect call picked up

30 daysFree before you pay anything

1 ruleYours, for what counts as an emergency

Same questionsFor every prospect, every time

The problem

Why do property managers miss the calls that matter?

Because the calls come when nobody is at a desk. Maintenance emergencies do not wait for office hours, prospects call about a unit while your leasing agent is in the middle of a showing, and tenants ask the same five questions all week. A property manager's phone is three businesses at once: maintenance dispatch, leasing and tenant service. Voicemail handles none of them well, and a prospect who reaches voicemail calls the next listing.

The clock matters for leasing too. The Lead Response Management study, which analyzed more than 15,000 web leads, found the odds of qualifying a lead fall 21 times between a 5-minute and a 30-minute reply.

What happens today	What happens with the answering service
Water coming through a ceiling at 2 am	Emergency confirmed on your rule, on-call tech reached, tenant told what happens next
Dripping faucet at 9 pm	Work order details and photos taken, logged for the morning, tenant told when to expect a call
Prospect asks about a two-bedroom during a showing	Availability answered from your list, same questions asked, showing booked on your calendar
"How do I pay rent online?"	Answered from your approved answers, with the portal link texted
Owner calls about a statement	Message taken with the details and sent to the right manager
Lockout on a Sunday	Handled on your rule: lockout procedure, fee you set, or the on-call number

What we build

How does an AI property management answering service work?

Set up for you in the first week and tuned to how your company handles maintenance, leasing and tenant calls. Your team keeps managing properties. Callers get a real answer and a next step.

Answers in your company's name, 24/7

Picked up within a couple of rings, during showings, at lunch, at 2 am and on holidays. The greeting says the call may be recorded. Tenants, owners and prospects each get the path that fits them.

Sorts emergencies on your written rule

Flooding, no heat in winter, a gas smell, a break-in, a lockout: you decide what counts, what the tenant is told first and who gets the call. The rule is applied at 2 am the same way as at 2 pm.

Takes the work order details

Property, unit, the problem, how long it has been happening, whether you have permission to enter, and photos by text. Your maintenance team gets a complete request instead of a voicemail to decode.

Books showings for prospects

Availability from the list you keep current, your screening questions asked the same way of every caller, and the showing booked on your leasing calendar with a confirmation and a reminder.

Answers the questions tenants repeat

Rent portal, office hours, parking, trash and recycling days, how to submit a request: answered from the text you approve, with links sent by text.

Transfers to a person when it should

Every emergency, anyone who asks for a person, rent disputes, lease terms, legal notices and owner questions go to the office during hours or the on-call number after. Your team sees a summary of every call by morning.

After hours answering service for property management: the 2 am maintenance call

This is the call that decides whether the service is worth having. A tenant, water coming through the bathroom ceiling, the office closed seven hours ago.

1 · AIAnswers in the company's name, says the call may be recorded, asks what is happening and which unit.

2 · AIChecks your rule. Active water is an emergency, so the tenant hears the first steps you approved.

3 · AITakes the details, permission to enter and photos by text.

4 · AIReaches the on-call tech with everything attached and tells the tenant who is coming.

5 · Manager, 8 amSees the call summary, the photos and what the tech did, and follows up with the tenant and the owner.

Answering, sorting and details from the AI. The repair and the judgment calls, from your team.

What it does not do: promise a repair time you have not approved, discuss a lease dispute, accept a legal notice, or tell a caller anything about another tenant. Those stay with your team, and the service is written that way from day one.

How does it stay within Fair Housing rules on leasing calls?

By asking every prospect the same questions and giving every prospect the same answers. Section 3604 of the Fair Housing Act makes it unlawful to make any statement "with respect to the sale or rental of a dwelling that indicates any preference, limitation, or discrimination based on race, color, religion, sex, handicap, familial status, or national origin," and, in subsection (d), to represent to anyone on those grounds "that any dwelling is not available for inspection, sale, or rental when such dwelling is in fact so available."

So the leasing script is written once, reviewed by you, and used for every caller: availability from your current list, your published screening criteria, and a showing offered to anyone who asks. It never describes a unit or a neighborhood as right for a particular kind of person, and questions about accommodations go to your team. This is a plain-language reading of the statute, not legal advice.

Leasing inquiries by text, web form and listing sites get the same treatment; how an AI leasing assistant works on those channels, and what the platforms built for apartments offer, is in our guide to AI leasing assistants.

How does this compare to a property management call center or live answering service?

Live prices are from each service's own pricing page, read on September 24, 2026, and detailed in our answering service cost comparison.

	Live answering service or call center	Self-serve AI receptionist	LeadSixty
Price for 100 calls a month	About $384 to $1,725 on published plans	About $79 to $236.50 on published plans	$297 a month after a free first 30 days, no setup fee
Who answers	People working from your brief	AI you configure	AI we configure with you
Who writes the emergency rule and keeps it current	You, by brief	You	Us, including every change
Also covers texts, web forms, website chat and DMs	Usually calls only	Usually calls only	Yes, all of it, in the same voice
Handles a crowd of calls during a storm	Depends on staffing	Yes	Yes

Honest note: an upset tenant at 2 am may want a human voice, and a live service gives them one. If that matters more to your residents than cost and coverage, a live service fits better. The AI wins on the calls you are missing now and on the nights when ten tenants call at once.

What does it cost?

First 30 days free, then a flat $297 a month, no setup fee, cancel anytime. That covers the phone answering service, replies to texts, web forms, website chat and social messages within 60 seconds, showing bookings, reminders and follow-up. The full list, and what happens at unusually high volume, is on the pricing page.

Want to hear how it would handle a call to your company before the free month starts? On a free 30-minute Where AI Fits call we look at your call volume by hour, your emergency rule and your leasing calendar. If a live service fits your residents better, we will say so.

Book a Where AI Fits call

Fit

Who is this for, and who should not buy it?

Good fit: residential property managers with a small office and an on-call rotation; apartment communities whose leasing agents are out on showings when the phone rings; landlords with a few dozen units who are the on-call line themselves; any company paying a call center that only takes messages.

Not a fit: a company whose residents expect a live person on every call, whatever it costs. A portfolio that needs the AI to create work orders inside a specific property management system before anything else; we confirm on the call whether yours allows that, and if not, your team receives a complete request to enter.

FAQ

Questions property managers ask before they start

Does it work as an apartment answering service?+

Yes. Apartment communities are one of the main fits: it answers resident and prospect calls while leasing agents are out on showings, takes maintenance requests, sends emergencies to your on-call line, and books showings, asking every prospect the same questions.

Is it a good answering service for landlords?+

For landlords with a few dozen units who are the on-call line themselves, yes: every request is taken down as a complete work order, and only what your written rule calls an emergency reaches your phone at night. If you get only a few calls a month, a flat monthly price may not pay off; we will tell you on the call.

Can a property management answering service dispatch maintenance emergencies?+

Yes, on your written rule. You decide what counts as an emergency, such as active water, no heat in winter, a gas smell or a lockout, what the tenant is told first, and who gets the call. The AI confirms the emergency, takes the details and photos, and reaches your on-call tech. Routine requests are logged for the morning.

Does it work after hours only, or all day?+

Either. You can start with after-hours and overflow, when the office is closed or every line is busy, and move to all-day answering once you have heard it. The price is the same flat $297 a month either way. How live and AI services price round-the-clock coverage is compared in 24 hour answering service.

Can it book showings for prospects?+

Yes. It answers availability from the list you keep current, asks your screening questions the same way of every caller, and books the showing on your leasing calendar with a confirmation and a reminder.

Is it Fair Housing compliant?+

It is built to follow Section 3604 of the Fair Housing Act: the same questions and the same availability answers for every prospect, no description of a unit or neighborhood as right for a kind of person, and accommodation questions sent to your team. You review the leasing script before it goes live. This is not legal advice.

Does it work with our property management software?+

It works alongside it. Where your software allows requests to be created or the leasing calendar to be read from outside, we connect it; where it does not, your team receives a complete work order or booking by email or text to enter. We confirm which applies on the Where AI Fits call, before the free month starts.

How much does it cost, and what if we stop?+

First 30 days free, then a flat $297 a month with no setup fee. If you stop at day 30 you owe nothing. After that you can cancel any month. The full terms are on the pricing page, and that page is the only place the price is stated.

Sources

Lead Response Management study (InsideSales.com with Dr. James Oldroyd). More than 15,000 leads; 21-fold decrease in the odds of qualifying from 5 to 30 minutes. leadresponsemanagement.org
42 U.S.C. 3604(c) and (d), Fair Housing Act, via Cornell Law School's Legal Information Institute. law.cornell.edu
Live and AI answering service prices: see the sources in answering service cost, read September 24, 2026.

Published September 24, 2026. Every figure was read on its source and checked again before publishing; see how we research and write.

Every tenant and prospect answered. Every emergency sent where it belongs.

Book a free 30-minute Where AI Fits call. We look at your call volume by hour, your emergency rule and your leasing calendar, and we tell you honestly whether this is worth $297 a month for your company.