LeadSixty/Dental offices

For dental practices, orthodontists and small groups

An AI dental receptionist, done for you.
Every new-patient call answered, even at 7 pm with a toothache.

We build and run an AI dental receptionist for your practice. It answers in your practice's name while the front desk is checking in patients or after the office closes, checks urgency on the rule you write, verifies the caller, collects insurance and new-patient details, books the appointment, and texts a confirmation with your intake form. Anything clinical, and anything that sounds like an emergency, reaches a person. No software for your team to learn.

Book a Where AI Fits call First 30 days free, then $297 a month

24/7Every patient call picked up

30 daysFree before you pay anything

1 numberYours, registered to your practice

0 clinical adviceAnything medical goes to your team

The problem

Why do dental offices miss the calls that matter most?

Because the person who should answer is checking in a patient, taking a payment, or has gone home. A dental front desk is busiest at exactly the moments the phone rings, and the calls that arrive after 5 pm, when someone finally has time to deal with a toothache, reach voicemail. Most callers with a toothache do not leave one. They call the next practice on the map.

The clock is short. The Lead Response Management study, which analyzed more than 15,000 web leads, found the odds of qualifying a lead fall 21 times between a 5-minute and a 30-minute reply. A new patient who calls at 7 pm and hears from you at 8 am the next day has had 13 hours to book somewhere else.

What happens today	What happens with the receptionist
New-patient call during a busy check-in	Answered on the second ring, exam booked, confirmation texted
7 pm toothache	Urgency checked on your rule, first opening booked, or the on-call line reached
"Do you take Delta Dental?"	Answered from your approved list; benefit questions routed to the office
Reschedule or cancellation	Handled on the call, calendar updated, nothing re-keyed
Swelling, trauma, uncontrolled bleeding	Straight to the on-call number, with the 911 line first when your rule says so
Recall patients who never rebooked	A text in week one, in your practice's name, offering the next hygiene opening

What we build

What does an AI dental receptionist handle?

Set up for you in the first week and tuned to how your practice actually answers the phone. Your team keeps treating patients. Callers get a real conversation and a booked appointment.

Answers in your practice's name, 24/7

Picked up within a couple of rings, during check-in, at lunch, at 9 pm and on weekends. The greeting says the call may be recorded. The voice and wording are chosen with you.

Checks urgency on your written rule

Severe pain, swelling, a knocked-out tooth, bleeding that will not stop: you decide what counts and who gets the call. The receptionist applies the rule at 2 am the same way as at 2 pm, and never diagnoses.

Verifies the caller and collects the details

Name, phone, date of birth, new or existing patient, which insurance they carry. Existing patients are verified before anything about their appointment is read back.

Books the appointment

New-patient exams, hygiene, emergencies, consults, each with the length you set, on the right provider's column. Where your practice software exposes its schedule we book directly; otherwise the front desk gets a clean booking to enter. We confirm which on the call.

Texts the confirmation and your intake form

Before the call ends, the patient has the time, the address and a link to your new-patient forms. A reminder goes out the day before, and a no-show gets a rebooking text.

Transfers to a person when it should

Anyone who asks for a person, any benefits or billing question, and anything clinical goes to the office during hours or the on-call number after. Your team sees a summary of every call by morning.

What happens on the 7 pm toothache call?

This is the call that decides whether the system is worth having. New patient, found you on Google, tooth hurts, front desk went home two hours ago.

1 · AIAnswers in the practice's name, says the call may be recorded, asks what is going on.

2 · AIChecks urgency. Severe pain, swelling or trauma goes to the on-call line right away.

3 · AICollects name, phone, date of birth, whether they are a new patient, and their insurance.

4 · AIBooks the first opening for a new-patient exam and texts the confirmation with the intake link.

5 · Front desk, 8 amSees the booking with the notes, verifies the insurance, calls if anything needs a person.

Speed and logistics from the receptionist. Anything clinical, and anything that sounds like an emergency, goes to a person.

What it does not do: tell the patient what is wrong, promise what insurance will cover, quote a fee you have not approved, or confirm to a caller that someone else is a patient. Those stay with your team, and the receptionist is written that way from day one.

How does this work with HIPAA?

A dental practice is a covered entity, and a vendor that takes patient calls on its behalf creates and receives protected health information. Under 45 CFR 160.103 that makes the vendor a business associate, and under 45 CFR 164.502(e) the practice must obtain satisfactory assurance that the vendor will safeguard the information before disclosing it. In practice, that assurance is a signed business associate agreement.

So the receptionist is built to handle the minimum: identity verification before any appointment detail is read back, collection rather than discussion of anything clinical, a recording disclosure in the greeting, and summaries that go only to the people you name. Ask us about a business associate agreement on the call; nothing goes live before your compliance contact has reviewed the scripts and the agreement. This is a plain-language reading of the rule, not legal advice.

We compared the dental platforms and what each says about HIPAA, booking and price in the best AI receptionist for dental offices, and the same questions for medical practices in AI receptionist for medical offices. If you are weighing live receptionists too, see dental answering service: live, AI or both. Practices with many Spanish-speaking patients can compare services in bilingual answering service. Orthodontic practices have their own after-hours rule; see AI receptionist for orthodontics.

How does this compare to the dental platforms and a live answering service?

Descriptions of other vendors come from their own pages, read on September 19 and 20, 2026, and are detailed with sources in the comparison linked above.

	Dental platforms (Weave, Arini, Voicify)	Self-serve AI receptionist	Live answering service	LeadSixty
Price	Mostly by demo and quote; Weave's platform from $199 a month with the AI add-on unpriced	About $79 to $237 a month for 100 calls on published plans	About $915 to $1,725 for 100 calls	$297 a month after a free first 30 days, no setup fee
Built for	Groups and DSOs; sold by number of locations	Any business; you write the rules	Any business; you brief the operators	One practice or a small group; we write the rules with you
Who sets it up and keeps it current	Their onboarding team, then you	You	You, by brief	Us, including the emergency rule and every script change
Also covers texts, web forms, website chat and DMs	Varies by platform	Usually calls only	Calls only	Yes, all of it, in the same voice
Recall and reactivation texts	Some, as add-ons	Rarely	No	Yes, starting week one

Honest note: a great front desk coordinator still reads an anxious patient better than any AI, and the dental platforms above integrate with practice software we may not. The receptionist wins on the calls you are missing now: the ones that arrive during check-in, at lunch, after 5 pm and on weekends.

What does it cost?

First 30 days free, then a flat $297 a month, no setup fee, cancel anytime. That covers the phone receptionist, replies to texts, web forms, website chat and social messages within 60 seconds, booking, reminders, no-show rebooking and the week-one recall texts. The full list and the founding-client terms are on the pricing page.

Want to hear how it would handle a call to your practice before the free month starts? On a free 30-minute Where AI Fits call we look at your call volume by hour, your practice software, and which calls must reach a person. If a self-serve tool with a signed agreement is the right answer for you, we will say so.

Book a Where AI Fits call

Fit

Who is this for, and who should not buy it?

Good fit: a practice with one or two front desk people who are busy at the moments the phone rings; practices that get new-patient calls after 5 pm and on Saturdays; orthodontists and pediatric practices with heavy reschedule volume; small groups that want one consistent phone experience across offices; any office paying a live answering service that only takes messages.

Not a fit: a practice that answers nearly every call live already and gets few after hours. A practice that wants the AI to discuss treatment or benefits; it will not, by design. A group that needs deep integration with a specific practice management system before anything else; check the dental platforms first, and read our comparison.

FAQ

Questions dental offices ask before they start

Can the AI receptionist book into our practice management system?+

It books into the calendar you use. Where your practice software exposes its schedule, the receptionist books directly onto the right provider's column; where it does not, your front desk receives a clean booking with every detail to enter in seconds. We confirm which applies to your system on the Where AI Fits call, before the free month starts.

Is it HIPAA compliant?+

The receptionist is built to handle the minimum: it verifies identity before reading back any appointment, collects rather than discusses anything clinical, discloses recording in the greeting, and sends summaries only to the people you name. Ask us about a business associate agreement on the call; nothing goes live before your compliance contact reviews the scripts and the agreement.

What happens when a patient calls with a dental emergency?+

Your written rule decides. Severe pain, swelling, trauma or bleeding that will not stop reaches your on-call number immediately, with the 911 instruction first when your rule calls for it. Everything else gets the first available opening. You test the rule with your own call before the first real night.

Can it answer insurance questions?+

It answers which plans you accept, from the list you approve. Whether a specific procedure is covered, or what a patient will owe, goes to the office, because that is a benefits conversation your team should have. The receptionist takes the details and tells the patient when the office will respond.

Does it work for orthodontists?+

Yes. Consults and adjustment visits book the same way, with the lengths and providers you set, and a broken bracket or a poking wire that is causing pain follows your emergency rule. Reschedules, which are most of an orthodontic front desk's phone volume, are handled on the call.

How much does it cost, and what if we stop?+

First 30 days free, then a flat $297 a month with no setup fee. If you stop at day 30 you owe nothing. After that you can cancel any month. The full terms are on the pricing page, dated, and that page is the only place the price is stated.

Sources

Lead Response Management Study (InsideSales.com with Dr. James Oldroyd). More than 15,000 leads; 21-fold decrease in the odds of qualifying from 5 to 30 minutes. leadresponsemanagement.org
45 CFR 160.103 and 45 CFR 164.502(e)(1)(i), via Cornell Law School's Legal Information Institute. 160.103, 164.502
Vendor prices and descriptions: see the sources listed in the best AI receptionist for dental offices and how much does an AI receptionist cost, read September 19 and 20, 2026.

Updated September 23, 2026. Every figure was read on its source and checked again before publishing; see how we research and write.

Every new-patient call answered. The clinical ones still reach your team.

Book a free 30-minute Where AI Fits call. We look at your call volume by hour, your practice software and which calls must reach a person, and we tell you honestly whether this is worth $297 a month for your practice.