GoHighLevel support: how to reach HighLevel, and when to get help from an expert
HighLevel, often searched as Go High Level, offers support 24 hours a day by live chat and Zoom from the blue question mark at the top right of your account (desktop only), by support ticket, and by phone at +1 (888) 732-4197. Only agency admins and agency users can use it: sub-account users cannot see the support button and must go through their agency. There is no general support email; billing questions go to billing@gohighlevel.com. Premium support costs $500 a month after your first 90 days. Below: every channel, the international phone numbers, who can use support, what premium adds, and when you need someone to build in your account rather than troubleshoot it.
The short version
- Fastest: live chat or a Zoom support room from the blue question mark in your account.
- Phone: +1 (888) 732-4197 for sales, billing or login issues; callers are validated as agency admins.
- No support email: open a ticket instead; billing@gohighlevel.com is for billing only.
- Sub-account users cannot reach HighLevel support directly; their agency handles it.
How do I contact Go High Level support?
From inside your account. HighLevel's help article says that "at any time of the day or night, seven days a week" you can start a live chat, and that you reach every option by selecting "the blue question mark in the top right corner of the HighLevel Application," available on desktop only. The channels, as HighLevel describes them:
| Channel | How it works, per HighLevel | Best for |
|---|---|---|
| Live chat | Chat with support agents inside your account; you can choose AI Support Chat or Agent Chat. Unsolved issues are escalated and a ticket is created. | Quick product questions |
| Zoom support call | Join a queue for a live Zoom room with a support agent who troubleshoots with you; if it is not solved on the call, they open a ticket. | Hands-on troubleshooting |
| Support ticket | Open a ticket and continue by email. HighLevel "does NOT have a general support email address." | Issues you can't stay on a call for |
| Phone | +1 (888) 732-4197, "for any sales, billing, or login related issues." | Login and billing problems |
| Website chat widget | On HighLevel's main website, for when you cannot log in. | Locked-out accounts |
What is the GoHighLevel support phone number?
+1 (888) 732-4197 in the US, "for any sales, billing, or login related issues." For billing, HighLevel's article says to call 1-888-732-4197 and "select Option 2 for Billing." It also lists international numbers: United Kingdom +44 808 502 2329, Australia +61 1800 983 916, South Africa +27 87 250 2674, Netherlands +31 97010208764 and Philippines +63 1800 1 550 0097. Every caller is checked: the article says HighLevel will "validate all inbound callers" and will not serve anyone who is not an agency admin, so have your agency relationship number and agency login email ready.
Who can get HighLevel support?
Only agency admins and agency users. In HighLevel's words, "Location Admins and Location Users will NOT see" the blue support button, and support agents "are unable to make changes to an agency account without the consent of a validated Agency Admin or Agency User." That matters if you are a business using HighLevel through an agency, or an agency reselling it under your own brand: your clients' sub-account users cannot open a HighLevel ticket themselves, so their questions come to you. HighLevel also routes newer accounts to other teams: the Trial Experience Team in the first 14 days and the Success Team for paying customers in their first 90 days.
Does GoHighLevel offer white label support?
Not to your clients. HighLevel supports the agency, and the agency supports its clients. Because "Location Admins and Location Users will NOT see" the blue support button, a client using your white-labeled HighLevel under your brand has no way to open a HighLevel ticket, chat or Zoom call. Their questions reach you, and you contact HighLevel for them when the problem is on the platform side.
In practice, white label support is a job your agency staffs: answering how-to questions, fixing broken workflows and building what clients ask for, while only platform bugs, billing and login issues go to HighLevel.
GoHighLevel help without contacting support
HighLevel points you to its self-help channels first. Its support article says "Check out our knowledge base and YouTube channel," lists "weekly and monthly events," and suggests you "Search our Facebook Community group for answers to frequently asked questions." These are the links it gives:
| Resource | Where | What HighLevel says it is for |
|---|---|---|
| Knowledge base | help.gohighlevel.com | Self-service, with the YouTube channel |
| YouTube channel | youtube.com/@gohighlevel | Self-service, with the knowledge base |
| Events page | gohighlevel.com/events | Weekly and monthly events |
| HL Daily Demo | gohighlevel.com/demo | Listed under training and events |
| Daily Q&A | gohighlevel.com/daily-qa | Listed under training and events |
| Facebook group | facebook.com/groups/gohighlevel | Answers to frequently asked questions |
Is there a GoHighLevel support email address?
No. HighLevel says it does not have one because its ticket form collects the details its agents need; to get email support, you open a ticket and the conversation continues by email. The one address HighLevel publishes is for billing: billing@gohighlevel.com, which "automatically creates a support ticket." Include your agency name, agency login email, agency relationship number and the invoice details.
When do you need a GoHighLevel expert instead of support?
When the job is building, not fixing. HighLevel describes its support team as there "to help with product questions and troubleshooting." Setting up your pipelines, automations, forms, calendars, A2P registration and AI agents around how your business actually sells is a different job, and it is the one most owners want done. For agencies with white-labeled clients, the day-to-day questions from sub-account users also land on you, since those users cannot reach HighLevel directly.
LeadSixty, listed last because it is ours. We set up and manage GoHighLevel accounts for businesses and agencies, from $499 for setup with the final price on a call, and we build HighLevel's Voice AI and AI Employee for answering calls. The cons: we are not HighLevel and cannot fix platform bugs or billing; those still go to HighLevel's support. LeadSixty is an independent service provider and is not affiliated with or endorsed by HighLevel, Inc. GoHighLevel and HighLevel are trademarks of their owner.
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- HighLevel Support Portal, "Having Issues? Get 24/7 Customer Support from HighLevel" (modified August 3, 2026), read September 27 and September 30, 2026. help.gohighlevel.com
- HighLevel Support Portal, "Overview of Premium Customer Support" (modified August 12, 2026), read September 27, 2026. help.gohighlevel.com
Published September 27, 2026; updated September 30, 2026 with the self-help channels and white label support. Every quotation, number and price was read on HighLevel's own pages and checked again before publishing. LeadSixty is an independent service provider and is not affiliated with or endorsed by HighLevel, Inc. See how we research and write. Found an error? Email hello@leadsixty.com.
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